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Channel: Step Two » usability & information architecture
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Accessibility for intranets

In an ideal world, every staff member would be able to access the intranet regardless of role, location or disability. In reality, many staff do not have access to the intranet and accessibility needs...

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Designing intranet homepages that help employees do their jobs

How useful is your organisation’s intranet? More specifically, how useful is the intranet’s homepage – that hotly contested piece of screen real estate that’s typically filled with corporate news? As...

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Insight is more important than numbers

All great intranet solutions, and indeed most great business solutions, rely on gathering information from and about the intended audiences, consumers, stakeholders or other groups of interest. Many...

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Mobile is now an assumed part of intranet redesigns

Mobile has long since become a ubiquitous part of our daily lives as individuals. Within organisations, it is widely recognised that mobile devices will soon have a transformational impact. This wave...

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Signposting within documents

Getting staff the information they need to be able to do their job is a principle role of the intranet. A great information architecture will make sure they get to the right page, which is a great...

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Designing intranet role pages

Intranets by their very nature serve many different audiences, reaching many different staff members across departments, organisations and even continents. It can be quite challenging to cover all the...

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Create information clusters, not pigeon holes

Creating an intranet structure is both an art and a science. For best results it is important to follow a robust design process from beginning to end, meeting the needs of all stakeholder groups: the...

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Finding staff for intranet research

To deliver a great intranet, intranet teams need to really understand what staff do. One of the best ways to understand the tasks and roles undertaken in an organisation is to conduct one-on-one...

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Tips for designing good online forms

Online forms deliver clear productivity benefits and cost savings and should be a key element of all intranets. If they aren’t designed well, online forms can be as frustrating as their paper based...

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Redesigning the enterprise

Organisations as diverse as Apple, Amazon, Ikea, Nike, Uber and the UK Government have shown the power of design. Delivering remarkable products and services, they have spearheaded the notion that...

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